centralized authority

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A national chain of hotels utilizes a centralized authority structure. What is the most likely reason
why top management favors centralized authority?
a. They want to maintain a uniform image and high quality service.
b. They want to improve customer service response time.
c. They intend to empower its first-line employees.
d. They want to utilize a cross-functional organization. marketing management GET YOUR QUALITY 100% CUSTOM RESEARCH PAPER TODAY

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