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Free Inquiry1) Technology now enables companies to monitor employees by measuring
keystrokes, tracking the duration of calls, video surveillance, listening in on telephone calls, and even chairs that can measure worker wiggling (presuming that more wiggling means less working). When do electronic monitoring devices cross the line from being effective management control methods to being intrusions on employee privacy?
2) define what is a world class business.
Generate (1) specific example of world-class business that you have seen as a customer, and generate (1) example of poor business practice. Why and how do some companies inspire world-class service, while others fail?
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