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Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888

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Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888 Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431

Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

© RTO Works 2019–BSBLDR511 Assessment Task 1 – v3.0 Page 1 of 8

BSBLDR511 Develop and use emotional intelligence

Assessment Task 1 – Written responses and project

Part A Task summary

You are required to answer all of the following questions. You need to answer all of the written questions correctly. Generally, you are expected to write a response one or two paragraphs long. Please answer the questions using word processing software.

Required

• Access to student workbook/other learning materials • Computer and Microsoft Office • Access to the internet

Assessment criteria

All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.

Provide answers to all of the questions below:

1. Explain emotional intelligence and the importance of this characteristic at work.

2. Explain each of the five essential principles of emotional intelligence as defined by Daniel Goleman.

3. Explain the key principles of the Emotional Intelligence Theory developed by Caruso and Salovey (2004).

4. Explain three strategies that can be used to build emotional intelligence.

5. Explain how a manager with high emotional intelligence can assist in achieve business objectives. Provide an example to illustrate your answer.

6. Explain the importance of recognising cultural differences in emotional intelligence. Provide two examples example to illustrate your answer.

7. Explain two ways of communicating effectively with a diverse workforce with varying cultural expressions of emotions.

8. Explain two ways of using emotional intelligence to build effective workplace relationships.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888 Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431

Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

© RTO Works 2019–BSBLDR511 Assessment Task 1 – v3.0 Page 2 of 8

Assessment Task 1 Part A Marking Checklist

Student’s name:

Did the student: Completed successfully

Comments

Yes No

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Task Outcome: Satisfactory ¨ Not Satisfactory ¨

Assessor signature

Assessor name

Date

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888 Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431

Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

© RTO Works 2019–BSBLDR511 Assessment Task 1 – v3.0 Page 3 of 8

Part B Task summary Students are required to identify aspects of own emotional intelligence by completing a personality test and a self-assessment. Students will then be required to develop an emotional intelligence development plan, based on their own self-assessment, as well as feedback from the assessor provided in a meeting. Required

• Computer and Microsoft Office • Access to the internet for research • Emotional Intelligence Development Plan Template • Personality Test Review Template

Submit

• personality test results screen shot and personality test review • emotional intelligence development plan

Assessment criteria Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task.

Complete the following activities:

1. Complete a personality test. Complete the personality test at the following link: https://www.123test.com/personality-test/ Take a screen shot of the final results page of the test.

2. Review the results of your personality test. Discuss the results with two other people – these may be classmates you know well or family and friends. Ask them to give you feedback about on sections c and d (what they believe your emotional strengths and weaknesses are) and take notes so you can include their analysis in your personality test review.

Now answer all of the questions below using the results of the test to guide your answers. Each question should be answered in approximately a paragraph and be written in clear and concise English.

Use the Personality Test Review Template to guide your work.

a. Document your ratings for each of the five factors as identified in the personality test results. Include your score for each of the factors and how you rated on each factor, as well as your strongest personality trait as shown by your highest score.

b. Reflecting on the results, identify what stood out for you in terms of what it tells you about yourself as a person.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888 Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431

Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

© RTO Works 2019–BSBLDR511 Assessment Task 1 – v3.0 Page 4 of 8

c. Thinking about the questions asked as part of the personality test and your learnings as part of this unit, identify five of your emotional strengths?

d. Thinking about the questions asked as part of the personality test and your learning as part of this unit, identify five of your emotional weaknesses?

e. Explain how you believe the emotional strengths you have identified above help your workplace performance and relationships.

f. Discuss how you believe your emotional weaknesses hinder your workplace performance and relationships.

g. Complete the following table about personal stressors at work.

Identify at least four sources of stress that are most likely to result in workplace stress for you, your stress response (emotional, physical, behavioural) and actions that you can take (or have taken) to manage stress.

Personal stressor What is your stress response Actions to address

h. Review the following list of needs and choose at least three that most trigger your emotions when you don’t get these needs met. Consider this question in the context of the workplace.

• Acceptance • Be understood • Be in control • Attention • Peacefulness • Order • Safety • Respect • Be needed • Be right • Comfort • Balance • Variety • Predictability • New challenges • Be loved/liked

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888 Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431

Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

© RTO Works 2019–BSBLDR511 Assessment Task 1 – v3.0 Page 5 of 8

• Be valued • Be treated fairly • Freedom • Consistency • Included • Autonomy • Fun

Now complete the table below. Write down each need you have chosen and why this need is important to you at work. Also give an outline of the emotions triggered in you when you don’t get these needs met and ways that you can control your emotions in the face of not having your needs met.

Need and why this need is important to you at work

What is your emotional response when this need is not met?

Emotional control mechanism

i. What other criteria could you use other than those in the personality test to determine your own emotional strengths and weaknesses? Identify and describe at least three.

3. Meet with your assessor.

The objective of the meeting is to discuss your personality test review with you.

Please note: Your assessor will advise you of the date and time of the meeting.

At the meeting, you will be expected to identify and discuss the following:

• Your personal characteristics in relation to emotional intelligence, as set out in your personality test results.

• Personal stressors, resulting emotions and actions to control emotional responses.

• Your own emotional response to unmet needs and effective strategies to control emotional responses

• The three needs that you have selected, and why each need is important to them at work, an outline of the emotions triggered when they don’t get these needs met and ways that they can control their emotions in the face of not having their needs met

• Your own emotional strengths (at least 5) and how these can impact workplace performance and relationships

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888 Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431

Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

© RTO Works 2019–BSBLDR511 Assessment Task 1 – v3.0 Page 6 of 8

• Your own emotional weaknesses (at least 5) and how these can impact workplace performance and relationships

• Actions (at least 5) you could take to improve emotional intelligence through self- reflection and feedback from others

In the next activity, you will be documenting activities you could undertake to improve your ability to identify and respond appropriately to a range of cultural expressions of emotions. Consider what activities could provide that for you and discuss them with your assessor.

During the meeting, you are required to demonstrate effective communication skills including:

• Speaking clearly and concisely • Using non-verbal communication to assist with understanding • Asking questions to identify required information • Responding to questions as required • Using active listening techniques to confirm understanding

4. Develop an emotional intelligence development plan.

After the meeting, using the feedback from your assessor as well as the results from your personality test review, plan how you are going to improve your emotional intelligence.

Your emotional intelligence development plan should include at least 5 actions you could take to improve your ability to identify and respond appropriately to a range of cultural expressions of emotions. The actions should use self-reflection and feedback from others to develop your emotional intelligence.

Use the Emotional Intelligence Development Plan Template to guide your work.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888 Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431

Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

© RTO Works 2019–BSBLDR511 Assessment Task 1 – v3.0 Page 7 of 8

Assessment Task 1 Part B Marking Checklist

Student’s name:

Did the student:

Completed successfully Comments

Yes No

Use the website’s evaluation criteria to determine their own emotional strengths and weaknesses?

Identify personal stressors and emotional states that are related to their workplace?

Analyse and document potential emotional triggers that they may come across in the workplace which may require appropriate emotional responses?

Identify at least four sources of stress most likely to result in workplace stress?

Develop a plan for identifying and responding appropriately to a range of cultural expressions of emotions?

Identify at least four sources of stress most likely to result in workplace stress, their stress response and actions that they take (or have taken) to manage stress?

Identify and discuss personal stressors, resulting emotions and actions to control emotional responses?

Identify and discuss own emotional response to unmet needs and effective strategies to control emotional responses?

Choose at least three needs and why each need is important to them at work, an outline of the emotions triggered when they don’t get these needs met and ways that they can control their emotions in the face of not having their needs met?

In the meeting, reflect on own personal

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888 Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431

Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184

© RTO Works 2019–BSBLDR511 Assessment Task 1 – v3.0 Page 8 of 8

Student’s name:

Did the student:

Completed successfully Comments

Yes No

characteristics in relation to emotional intelligence, as set out in their personality test results?

During the meeting, demonstrate effective communication skills including: • Speaking clearly and concisely • Using non-verbal communication to assist

with understanding • Asking questions to identify required

information • Responding to questions as required • Using active listening techniques to confirm

understanding

At the meeting, identify and discuss own emotional strengths (at least 5) and how these factors can impact workplace performance and relationships?

At the meeting, identify and discuss own emotional weaknesses (at least 5) and how these factors can impact workplace performance and relationships?

Identify and discuss actions to improve emotional intelligence through self-reflection and feedback from others?

Task Outcome: Satisfactory ¨ Not Satisfactory ¨

Assessor signature

Assessor name

Date

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