Margaret Bell, a client of Bounce Fitness
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Free InquiryMargaret Bell, a client of Bounce Fitness, has made the following complaint about her experience at your fitness centre:
‘I feel that the class was too intensive for an advanced class. Given my experience in other centres around capital cities in Australia, this class pushed participants too hard, and could cause damage and loss of confidence. I would like my money back’.
Outline how you would provide constructive feedback to staff on Ms. Bell’s feedback, incorporating creative and critical thinking approaches.
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