Organisational Dialogue business communication

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The purpose of the task is to demonstrate your understanding of what you have learned about business communication (SLO 1) and to communicate this in writing clearly and fluently (PLO 3.1). You are required to respond to the questions below by developing two reflective learning log entries. For both parts of the learning log you will write 400-500 words critically reflecting on what you have learned from the subject materials up until that point, and how this relates to professional practice. Your learning log must respond to the following questions: Part A: The critical incident (to be completed for classes in week 3)  Describe an experience or ‘critical incident’ you have experienced or witnessed in a work-based setting, involving an aspect of poor communication. You may draw on experiences you have had as an employee, as a customer or simply as an observer of organisational life. How did you feel about the incident? Given your insights from the subject’s learning materials – why was the communication so poor and how could it have been improved? Part B: Your business communication skills (to be completed prior to submission in week 6)  In engaging with the subject’s learning materials, what insights did you gain for the development of your own interpersonal communication skills in work-based settings? How can these insights inform the way you communicate with people in the future? Structure Introduction Orientation (purpose of the paper), overall argument (how has your thinking about business communication evolved?), preview Part A learning log Looking back – what have you learned? Making sense/explaining – how is what you have learned evident in the pre-learning materials (integration of theory) Looking outward – how does this relate to professional practice? Part B learning log Looking back Making sense/explaining Looking outward Conclusion Summary & synthesis of overall argument, implications/significance for your future professional practice Reference list

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