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Which of the following statements is not true?

  1. You can ease disappointment in a bad-news message by using positive words rather than negative, counterproductive words.

  2. When using the indirect approach to delivering bad-news, the reasons behind the situation should be given after the bad news itself.

  3. When delivering bad-news messages, it is critical to be sensitive to the feelings and state of mind of your audience.

  4. When you use language that conveys respect and avoids an accusing tone, you protect your audience’s pride. BUY 100% CUSTOM ESSAY EFFICIENTLY BEST AND WORST TRAINING EXPERIENCES ESSAY

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