zappo case study

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  1. Knowing Amazon’s culture/structure from the last case study, how do Zappos and Amazon’s cultures and structure differ? Is this a good fit from a merger/acquisition perspective?
  2. How would you assess Tony as a leader? As a boss?
  3. What do you think the employee’s of Zappos feel going through this change?
  4. Would you want to work for Zappos pre-the change? Post the change? During the change?
  5. Why would 14% of employees take Tony up on his offer to leave the company?
  6. What are the potential benefits/drawbacks of Holacracy from a OB perspective?
  7. What do you think the response would be to this change from the people managers who are no longer going to hold those roles in the new structure? Why?
  8. What could or should Tony do next?
  9. Do you think Holacracy will increase or decrease workplace politics and conflicts?
  10. How could Zappos’ structure effect customer service?

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