Information resource management
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1. Which of the following was true about data processing in the 1970s and early 1980s?
2. Which one of the following is not a system development life cycle phase?
3. Which two of the following were the sources of most system implementation errors?
4. According to your readings, which of the following was NOT predicted to be true about the role of the CIO in 2020?
5. We read a case study about implementing Enterprise Resource Planning (ERP) software at Rolls Royce. Problems encountered during the effort are ones that are commonly encountered. Which of the following problems WAS NOT cited in the case?
6. According to one of our readings, system implementation success depends on the interaction of technology and the organization. Which one of the following factors is the problem in this case?
7. User involvement is critical for system success. Which of the following factors is NOT a reason for user resistance?
8. Best practices for managing IT contractors include all of the following EXCEPT which one?
9. Which of the following contract types pushes the risk to the contractor?
10. In a performance-based contract, which benefit offers greatest opportunity to increase innovation?
11. A business case is essential. It focuses management and project personnel on cost and schedule. What third important dimension is also a vital part of a business case?
12. According to one of your readings, which of the following is NOT included as a category of failure?
13. In Government at the Brink, which of the following was identified as a “big part of the problem?”
14. The Clinger-Cohen Act of 1996 required that agencies do what?
15. Which of the following is NOT an element of a CPIC process?
16. Which factor is most relevant in the success of an Investment Review Board?
17. Which of the following is most problematic for the launch of the Affordable Care Act?
18. Why is technology so difficult to manage?
19. If you are appointed to head a large agency, what would be the first action you would take to improve IT success?
20. Which part of the business case is most useful for asking probing questions when considering approving a new IT project?
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