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1 TABLE OF CONTENTS
2 INTRODUCTION 3
2.1 Write a short introduction to your selected project giving context to why the PMI waterfall framework is the appropriate management approach for this specific project. 4
3 PROJECT INITIATION 4
3.1 Explain the benefits of using a Business Case document and outline the main components of the document. 4
3.2 Explain the benefits of a Project Charter Document and use the course template to complete a Project Charter document for your project. 7
3.3 Identify your project stakeholders and use an appropriate tool to analyse them. Complete a Stakeholder Register document and Stakeholder Communication plan. 9
4 PROJECT PLANNING 9
4.1 Highlight the main deliverable from the Scope Statement. Complete a Work Breakdown Structure (WBS) and discuss the benefits of WBS and assigning of work packages to team members. Complete a sample of WBS Dictionary Documents based on your WBS and Charter document and discuss the benefits of using standard templates to collect requirements forming the WBS Dictionary. 9
4.2 Using the WBS Work Packages create a dynamic schedule using a Network Diagram. Work out the Critical Path of your project and indicate Float in the project work packages. Create a Gantt Chart to identify resources and create a project schedule. 9
4.3 Discuss the main element of your quality management plan. Describe what tools and techniques you will use for quality control and quality assurance and include samples for both. Explain how you have applied the 8 quality principle to your project in order to gain support from the project team / stakeholders / suppliers. 9
4.4 Discuss when risk planning should begin and why. Discuss the techniques used to identify and analyse risk (include example). Complete a risk register, outlining risk level and strategy to deal each risk. 9
4.5 Discuss the importance of a make or buy analysis. Discuss the importance of a Statement of Works for goods and services needing to be procured. Provide an example of 1 procurement item identified, for this item include the following: ● Make or buy analysis ● Statement of Work ● Supplier Selection Criteria ● Discuss which contract type you selected for this procurement item and why 9
4.6 Describe the steps taken to create a budget. Complete a budget for your project and describe how you will monitor and control your budget. 10
5 MONITORING AND CONTROLLING 10
5.1 Complete a Responsibility Assignment Matrix (RAM) or RACI Document for your project team. Explain the dangers of Scope Creep and how you will use the following to help control the scope: ● Change Control Board ● Variance Request Document ● Status Report 10
5.2 Give an example of scope change, complete a variance request document, explaining the effects on the triple constraints. Explain what conclusion the change control board came to and how the change was effectively communicated and implemented. 10
6 PROJECT CLOSING 10
6.1 Describe the steps you took to close your project including details about what documentation is needed to effectively close the project. Explain how you collected your lessons learned from the project and detail what went well, what would you do differently next time 10
7 CONCLUSION 10
7.1 Write a short summary outlining how this project benefited from using the PMI framework. 10
2.1 WRITE A SHORT INTRODUCTION TO YOUR SELECTED PROJECT GIVING CONTEXT TO WHY THE PMI WATERFALL FRAMEWORK IS THE APPROPRIATE MANAGEMENT APPROACH FOR THIS SPECIFIC PROJECT.
In a place like the call centre, after a careful analysis of last year’s results we realised that we needed to introduce a programme that would facilitate, motivate and improve agents’ results, from a personal and corporate point of view.
S.T.E.P. “Sales Technique Elite Program” is a Training programme lasting 6 weeks designed to offer support and dedicated training to a group new people in a supportive and controlled environment.
The program is designed to improve sales skills, techniques & motivation.
It will support as a preventative measure to the Performance Improvement Process.
The goal at the end of the six weeks is to measure the results achieved.
Areas to be measured include: Call Stats, KPI, Average order size, Target level, Motivation and sales speech.
3 PROJECT INITIATION
3.1 EXPLAIN THE BENEFITS OF USING A BUSINESS CASE DOCUMENT AND OUTLINE THE MAIN COMPONENTS OF THE DOCUMENT.
A business case is the very first document where we present the project to the senior management. It explain why we should do a project, explaining the benefits of the project including a business needs, Analysis of the situation, how benefits will be measured.
Fig. 1 project management
From the business case we have noticed that the agents receive too much information all at once.
Agents tend to forget the majority of the information transmitted (forgetting curves)
Fig. 2 Project management
The result we would like to achieve is a more structured training that allows agents to practice and store the information given.
Fig. 3 Project Management
Fif. 4 Project management
STRUCTURE OF THE PROJECT AND SOME INTERNAL STAKEHOLDERS (COACHES)
Fig. 5 Project Management
3.2 EXPLAIN THE BENEFITS OF A PROJECT CHARTER DOCUMENT AND USE THE COURSE TEMPLATE TO COMPLETE A PROJECT CHARTER DOCUMENT FOR YOUR PROJECT.
According with the PMBOK® Guide, 6dEdition a project charter is “a document issued by the project initiator or sponsor that formally authorizes the existence of a project, and provides the project manager with the authority to apply organizational resources to project activities.
As per charter below the project purpose is to deliver a top class training.
The project objectives is to keep consistency of the training material.
The assumption and constrain is a 6 weeks’ time training. The first two weeks in the training room and the last four on the floor with the rest of the team’s members
The budget doesn’t need any implementation.
The stakeholders will be the agents, trainers and coaches, IT department members, the HR department members Managers, Supervisors, Customers etc.
Project manager myself.
Fig. 6 Project Management
3.3 IDENTIFY YOUR PROJECT STAKEHOLDERS AND USE AN APPROPRIATE TOOL TO ANALYSE THEM. COMPLETE A STAKEHOLDER REGISTER DOCUMENT AND STAKEHOLDER COMMUNICATION PLAN.
4 PROJECT PLANNING
4.1 HIGHLIGHT THE MAIN DELIVERABLE FROM THE SCOPE STATEMENT. COMPLETE A WORK BREAKDOWN STRUCTURE (WBS) AND DISCUSS THE BENEFITS OF WBS AND ASSIGNING OF WORK PACKAGES TO TEAM MEMBERS. COMPLETE A SAMPLE OF WBS DICTIONARY DOCUMENTS BASED ON YOUR WBS AND CHARTER DOCUMENT AND DISCUSS THE BENEFITS OF USING STANDARD TEMPLATES TO COLLECT REQUIREMENTS FORMING THE WBS DICTIONARY.
4.2 USING THE WBS WORK PACKAGES CREATE A DYNAMIC SCHEDULE USING A NETWORK DIAGRAM. WORK OUT THE CRITICAL PATH OF YOUR PROJECT AND INDICATE FLOAT IN THE PROJECT WORK PACKAGES. CREATE A GANTT CHART TO IDENTIFY RESOURCES AND CREATE A PROJECT SCHEDULE.
4.3 DISCUSS THE MAIN ELEMENT OF YOUR QUALITY MANAGEMENT PLAN. DESCRIBE WHAT TOOLS AND TECHNIQUES YOU WILL USE FOR QUALITY CONTROL AND QUALITY ASSURANCE AND INCLUDE SAMPLES FOR BOTH. EXPLAIN HOW YOU HAVE APPLIED THE 8 QUALITY PRINCIPLE TO YOUR PROJECT IN ORDER TO GAIN SUPPORT FROM THE PROJECT TEAM / STAKEHOLDERS / SUPPLIERS.
4.4 DISCUSS WHEN RISK PLANNING SHOULD BEGIN AND WHY. DISCUSS THE TECHNIQUES USED TO IDENTIFY AND ANALYSE RISK (INCLUDE EXAMPLE). COMPLETE A RISK REGISTER, OUTLINING RISK LEVEL AND STRATEGY TO DEAL EACH RISK.
4.5 DISCUSS THE IMPORTANCE OF A MAKE OR BUY ANALYSIS. DISCUSS THE IMPORTANCE OF A STATEMENT OF WORKS FOR GOODS AND SERVICES NEEDING TO BE PROCURED. PROVIDE AN EXAMPLE OF 1 PROCUREMENT ITEM IDENTIFIED, FOR THIS ITEM INCLUDE THE FOLLOWING: ● MAKE OR BUY ANALYSIS ● STATEMENT OF WORK ● SUPPLIER SELECTION CRITERIA ● DISCUSS WHICH CONTRACT TYPE YOU SELECTED FOR THIS PROCUREMENT ITEM AND WHY
4.6 DESCRIBE THE STEPS TAKEN TO CREATE A BUDGET. COMPLETE A BUDGET FOR YOUR PROJECT AND DESCRIBE HOW YOU WILL MONITOR AND CONTROL YOUR BUDGET.
5 MONITORING AND CONTROLLING
5.1 COMPLETE A RESPONSIBILITY ASSIGNMENT MATRIX (RAM) OR RACI DOCUMENT FOR YOUR PROJECT TEAM. EXPLAIN THE DANGERS OF SCOPE CREEP AND HOW YOU WILL USE THE FOLLOWING TO HELP CONTROL THE SCOPE: ● CHANGE CONTROL BOARD ● VARIANCE REQUEST DOCUMENT ● STATUS REPORT
5.2 GIVE AN EXAMPLE OF SCOPE CHANGE, COMPLETE A VARIANCE REQUEST DOCUMENT, EXPLAINING THE EFFECTS ON THE TRIPLE CONSTRAINTS. EXPLAIN WHAT CONCLUSION THE CHANGE CONTROL BOARD CAME TO AND HOW THE CHANGE WAS EFFECTIVELY COMMUNICATED AND IMPLEMENTED.
6 PROJECT CLOSING
6.1 DESCRIBE THE STEPS YOU TOOK TO CLOSE YOUR PROJECT INCLUDING DETAILS ABOUT WHAT DOCUMENTATION IS NEEDED TO EFFECTIVELY CLOSE THE PROJECT. EXPLAIN HOW YOU COLLECTED YOUR LESSONS LEARNED FROM THE PROJECT AND DETAIL WHAT WENT WELL, WHAT WOULD YOU DO DIFFERENTLY NEXT TIME
7.1 WRITE A SHORT SUMMARY OUTLINING HOW THIS PROJECT BENEFITED FROM USING THE PMI FRAMEWORK.
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