what are the learnings (with regards to your emotional- and self-awareness + emotional intelligence) valuable to you in your current situation and indicate how you can apply this to your work environment and in your personal life.
Discrimination in the Workplace Continues Although we live in enlightened times, a recent Gallup Poll found that 15 percent of American workers still experienced some form of workplace discrimination. The study was conducted to mark the anniversary of the Civil Rights Act of 1964 and the creation of the EEOC.
The poll found that the two most frequently cited types of discrimination are sexual discrimination (31 percent) and discrimination based on race or ethnicity (36 percent). Also mentioned were age, disability, sexual orientation, and religion. The work areas found to be most susceptible to discrimination are promotion and pay. Being selected for a job and treatment in the workplace were also cited. Wage discrimination and sexual harassment are two big battles women continue to fight. Both topics were in the headlines in 2017; one took center stage and the other was brushed under the covers (at least for now).
Thanks to Harvey Weinstein, the topic of sexual harassment was in the spotlight, setting off a tsunami as women around the world reacted with their #MeToo stories. As the movement progressed from Hollywood to media companies, to Capitol Hill, and finally into corporate America, the topic had a platform. From the boardroom to the factory floor, women who had been sexually harassed shared their stories.
As companies rushed to put zero-tolerance policies into place and issue new training requirements, lawsuits and class-action cases were settled more quickly, some very publicly. In August 2017, the EEOC reached a $10 million settlement with Ford motor company for sexual and racial harassment at two Chicago plants.
In contrast, little was reported on the reversal of the new regulation designed to combat the wage gap between men and women. The revised EEO-1 would have gone into effect March 31, 2018, and required companies with 100 or more employees and federal contractors with 50 or more employees to report W-2 wage information and total hours worked for all employees. The EEO-1 form already requires employers to report data on race/ethnicity and gender.
The Office of Management and Budget (OMB) initiated a review and immediate stay to the U.S. EEOC “in accordance with its authority under the Paperwork Reduction Act (PRA),” reversing the regulation that had been revised on September 29, 2016.
Pay equity advocates who had supported expanded pay-data reporting were critical of the suspension. “We see through the Trump administration’s call to halt the equal pay rule that requires employers to collect and submit pay data by gender, race, and ethnicity to the government,” said Fatima Goss Graves, president and CEO of the National Women’s Law Center in Washington, D.C. “Make no mistake—it’s an all-out attack on equal pay. [It] sends a clear message to employers: if you want to ignore pay inequities and sweep them under the rug, this administration has your back.”
How important is equal pay? According to the analyses of the 2014-2016 Annual Social and Economic supplement published by the Institute for Women’s Policy Research, the United States economy would have produced additional income of $512.6 billion if women received equal pay; this represents 2.8 percent of 2016 gross domestic product (GDP).
In addition, poverty rates would drop from 10.8 percent to 4.4 percent, and the number of children with working mothers living in poverty would be nearly cut in half, dropping from 5.6 million to 3.1 million.
Critical Thinking Questions
Why is workplace diversity so important in today’s business environment?
What are the major sources of workplace discrimination? Cite specific examples from the case.
What steps are companies taking to ensure that employees are not discriminated against?
Hotel Loyalty Programs are great for marketing and promotions! It has been proven to boost growth and does not cost the company that many marketing dollars. Everyone loves giving aways and it increases sales by selling more.
Tracking customer trends for Market Research is helpful as well and the most important thing is it makes customers happy – so why not! The best thing about the program is once it is up and running it pretty much runs itself!
Here are eight reasons why loyalty programs are imperative for marketing…
1. It has been proven to boost growth
2. Not as expensive as you think to a company. Giving away a product that a person is buying is more of, great idea!
4. Increase sales by selling more…double points day or if you spend $X then you get more points
5. Market Research – track customer favorites, where they spend their money, etc…
6. It makes customers happy – so why not!
7. You can provide in-store or digital rewards or both!
8. Once the program is up and running it stops being work
Now that we understand more about loyalty programs from our lecture on leading the competition and the above let’s discuss the benefits of this type of program to both the holder as well as the company. Please answer the THREE following questions directly into the chat box (do not attach a word document) by Wednesday of this week.
1. Please see the list of hotel loyalty programs below – Going by the first letter of your FIRST name research the hotel’s loyalty program gives a 3-5 sentence detailed description of that company loyalty program. Describe the different levels and what the cardholder will receive at each of those levels. (DO NOT COPY AND PASTE from the website)
Hilton Honors Program A-E
IHG Rewards Club F-I
Marriott Bonvoy J-M
World of Hyatt N-Q
Wyndham Rewards R-U
Omni Select Guest V-Z
2. Name at least three “perks” a consumer/holder will receive IF they sign up for the program as a meeting planner or just a guest.
3. Name at least two reasons why a loyalty program benefits the hotel?
How to respond calmly and appropriately to each question while demonstrating professionalism………… while someone is speaking negatively about your canna-business.
1. When getting ready to go to work, you see a local television station’s announcement of your new canna-business that seems to be negative and filled with unfair biases. How will you react?
2. You arrive at your canna business in the morning to find an anti-cannabis demonstration taking place at your front door. How will you react?
3. You are invited by a local pastor to help educate his congregation about your canna business. What sort of presentation will you deliver and what information will you share?
Course text: Krajewski, L., Malhotra, M., & Ritzman, L. (2019). Operations management: processes and supply chains (12th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. (ISBN: 9780134741062)
What is a Constraint? Explain the different types, including the special type. Provide examples of each. Explain which are associated with the process you are evaluating in your SMAC.
Select an article related to the course Continuous Quality Management
Summarize the article and discuss how it expounds on your knowledge and understanding of what you’ve read and how it relates to the course
You must include a hyperlink to the location of the article
“You work as the human resources manager of employee relations at a construction company. The company has several ongoing construction projects involving the supply and installation of all building materials for new commercial buildings. An employee of the company, a junior project coordinator, has had their first minor safety infraction where they were caught on-site without proper personal protective equipment (PPE). One of your specific duties in your own role as Manager of Employee Relations is to execute the company’s disciplinary process. As per company policy, which follows the Progressive Discipline system, a safety infraction is considered misconduct. You are about to meet with this employee to give them a Verbal warning. ”
-Fill in the verbal warning form with relevance to the employee’s incident.
-Layout the progressive discipline system as though you are explaining it to the employee for the first time.
-Explain what the next steps are after the verbal warning.
-Explain potential consequences if there are subsequent safety infractions.
The Lemuel Iris Hotel is located in the capital city of a Central Busines District. In the past, its main clientele has been government officials and administrators in departments of state and managers of heavy industries visiting the capital on official government business. The room occupancy rate was on average 50%. This custom has declined somewhat in the last two years, but it has been more than replaced by business people from neighboring countries in the week and by foreign tourists at the weekend. Generally speaking, there is greater demand for catering staff at weekends since many tourists like to take lunch in the hotel’s restaurant.
However, there is lower demand for housekeeping staff at weekends as tourist customers generally stay for longer periods than business people and make fewer demands on this service. Currently, the hotel has 240 twin rooms but an extension is now being built and next year there will be 345 twin rooms altogether plus a revamped leisure club with a brand-new swimming pool and spa (run independently as a franchise).
The owning company, European Leisure Resorts, wishes to reposition the hotel, re-designing and re-branding the hotel as an up-market “boutique” hotel. A new name is proposed, “The Garden Court”. A new General Manager has been “head-hunted” from one of the top hotels and her mission is to transform the quality of the hotel while ensuring good value for money. During the last two years a number of international hotel groups have opened hotels in the city to cater for the new markets. All of these are known for their high standards of service. Prices are correspondingly high.
The management of LemuelIris Hotel believes that to compete, they need to improve the standard of service whilst pegging prices some 10% below their competitors. A survey of customers has indicated that customers would like the checking-in process to be made quicker, for service in the restaurants to be speedier and more friendly, and for the rooms and public areas to be decorated and furnished to a higher standard.
i) With the increasing demand from customers for quicker services, examine how the organization will select those employees to be trained to render these services (i.e needs assessment)
ii) A lower demand for housekeeping staff at weekends could imply a surplus of human resources. With your knowledge in Human Resource Planning, explain the effect of this on the organization as well as some strategies to be used in managing these excesses.
Research compensation and benefits options within the healthcare industry and create presentation for a Board of Directors.
As a Human Resource Manager, the board has asked you to research compensation and benefits options within the healthcare industry to ensure your company is competitive and can expect to attract top-notch healthcare staff.
Imagine you are the Human Resources Director of an assisted living facility.
-The Board has asked you to explain how employee and career development activities ensure a competitive working environment.
-The Board has asked you to rank and explain the four career development stages in order of employer responsibility and involvement for the assisted living facility. How will you use knowledge of career development stages to ensure a competitive working environment?
-Also, the Board is interested in your explanation of the Holland vocational preferences and how you will use this important model to determine the best job fit for healthcare staff with two examples.
-Lastly, the Board is interested in your opinion on whether a mentor program would be of benefit at your facility. Would you provide this option to your healthcare staff why or why not?
Look at the Occupational Information Network (O*NET) to understand today’s world of work in the United States.
*When answering, in this post since slides cannot be posted, please provide a breakdown as if each was to be put into slides. For Example, in Slide 1, points below, in Slide 2, points below.)