Malus Analytics International
Malus Analytics International
Management information systems – Federal Express (FedEx)
Answer the questions to each case study then do a 600-800-word narrative summary of both cases. Case 1-1 Federal Express (FedEx), founded in 1971, handles an average of 3 million package-tracking requests every day (http://about.van.fedex.com/). To stay ahead in a highly competitive industry, the company focuses on customer service by maintaining a comprehensive Web site, FedEx.com, where it assists customers and reduces costs. For example, every request for information that is handled at the Web site rather than by the call center saves an estimated $1.87. Federal Express has reported that customer calls have decreased by 83,000 per day since 2000, which saves the company $57.56 million per year. And because each package-tracking request costs Federal Express 3 cents, costs have been reduced from more than $1.36 billion per year to $21.6 million per year by customers using the Web site instead of the call center. Another technology that improves customer service is Ship Manager, an application installed on customers’ sites so users can weigh packages, determine shipping charges, and print shipping labels. Customers can also link their invoicing, billing, accounting, and inventory systems to Ship Manager. However, Federal Express still spends almost $326 million per year on its call center in order to reduce customers’ frustration when the Web site is down or when customers have difficulty using it. The company uses customer relationship management software called Clarify in its call centers to make customer service representatives’ jobs easier and more efficient and to speed up response time. 1. Is technology by itself enough to ensure high-quality customer service? 2. What are Federal Express’s estimated annual savings from using information technology? 3. What are a couple of examples of information technologies used by Federal Express? Case 1-2 Faced with strong competition by online stores, retailers are looking for new ways to improve customer service and lower operating costs. They have found mobile technology to be the key for achieving this goal. Scan-as-you-go mobile devices are a logical next step after the self-checkout used by many retailers. Retail experts predict the new mobile-based retail devices could eventually bring about the end of traditional cash register systems. The mobile checkout stations pioneered at Apple stores appear to be the future. The goal is to speed up and improve customer service and to keep consumers in stores and spending. Ahold USA’s Stop & Shop retail stores use a mobile device called Scan It that hangs on the handle of the shopping cart and allows customers to shop and scan as they go through the aisles. If there is a coupon for an item, the device quickly gives the customers a credit and the total is recalculated. The device is smart enough to alert the customer if there is a coupon for a complementary item, such as coffee creamer if the customer has purchased coffee. Shoppers who use the Scan It device spend about 10 percent more than average. Clothing retailer Nordstrom is also using mobile devices, which it issues to its sales associates on the floor so they can scan items on the spot and let customers pay without going through the cash registers. The Home Depot uses a device called First Phones as an inventory tracker. If the item is out of stock, First Phones quickly notifies the customer whether a nearby store has it, then holds the item for the customer to pick up. Starbucks is using a digital wallet model that allows customers to pay using their smartphones. 1. According to this case study, what is an upcoming key technology that will be used in retail stores to improve customer service? 2. What is the name of the device used by Ahold USA’s Stop & Shop retail stores? 3. What will be the role of smartphones in the future of shopping?
To learn how to conduct an internal company analysis
To learn how to conduct an internal company analysis
Ethical leadership (ethical frameworks and moral theories).
it’s an ethical leadership class. This assignment is designed to give you the opportunity to apply the ethical frameworks and moral theories to the case you chose. and to analyze the ethical leadership theory in the case. ** For this assignment (the ethical theory would be the main topic and the case/example is for you to analyze and understand how the theory apply in it) First choose a financial fraud case/example, you can choose from the following famous company’s scandal as the case: “Lehman brother” , “Enron”, “Tyco” (do not choose Worldcom”) **After choosing the case from the above, then please select “only”‘ONE” ethical theory from the following: Utilitarianism, Categorical Imperative, Pragmatism,Altruism, the golden rule, doing no harm etc.(do not choose virtue ethics or being faithful, try to use the theory from the above or I will also provide more ethical theory information in ppt and pdf “,**after finish selecting both the financial fraud case/example and one ethical theory. Apply the ethical theories and moral values to the case and analyze it. How the case support this theory or whether the leader violate the theory so that result in fraud. For example, you could say because the leader did not follow xx theory which cause what , or if the leader could use this xx theory then they won’t have this problem.. etc. just be sure to Analyze the ethical theory and their application in the financial fraud case of the leader. ** it’s an analysis, just cut to the chase. and it’s talking about ethical leadership not ethical organization **This is just a part of a big term paper, so you don’t need to includes introduction or conclusion, just simply introduce about the case what happen and then analyze the leadership and apply the ethical theory how it . ***P.S. Please message me and let me know when you decide what company you choose and what ethical theory you would write
Effectiveness of leaders
Chapters 14-15 deal with information concerning leadership and organizational structure/culture. Using your text and at least three current (within 2 years) articles, answer the following: Why are some leaders more effective than others? Be sure to include your reference page at the end. Guidelines This assignment should be four pages in length, double-spaced Be sure to be thorough in your response(s). Write complete sentences and use correct punctuation and spelling. Remember…this is a graduate course and your writing should reflect graduate writing. Do not “just quote” from the textbook.
Should the United States pledge not to use nuclear weapons first against any adversary
Should the United States pledge not to use nuclear weapons first against any adversary
It’s a semester long paper divide into 3 papers, I already done the first one so this will be kinda like a continuation for it. There is specific guidelines to follow for each paper and specific questions to answer.. So I need you to follow the paper instructions closely and read the first paper I’ve done so it all connects and makes sense.
Market research about Qatar shell and Exxon Mobil
As a chemical or industrial engineer many of you will apply for a job after graduation. Some may have plan of opening their own company someday. An important step in job search or opening your own company is “Market Research” which is understanding the current market in a particular filed. Do market research about the job and business opportunities/potential in Qatar and write a report. My part is doing these two in two paragraph 1- Objective and methodology of market analysis 2- Ten targeted companies where I plan to work and why? And provide the reference and resources
Journal 1: Self-Reflection, Spending, Saving, and Life Habits – One Paycheck? Two, Three . . . Ten?
No matter how much you earn, getting by is still a struggle for most people these days. Seventy-eight percent of full-time workers indicated that they live paycheck to paycheck, which is up from 75 percent for the previous year, according to a report from CareerBuilder (Aug 24, 2017). Most of us make New Year’s resolutions and budgeting or staying on budget is frequently in the top three. According to Statistia.com, after reviewing more than 22,500 sources, the top three New Year’s resolution for 2018 tied at 37% each – Eat Healthier, Get More Exercise and Save More Money but at the same time 32% of those polled did not intend to make a New Year’s Resolution. When thinking about the mind-set of Americans, their New Year’s resolutions, and the state of our health, as Advanced Practice Nurses, we need to understand that we are dealing with more than the “Health” or “Disease” of our patients, but also cultural morae’s and financial constraints. The studies may recommend a certain course of treatment, but when most of us are “one pay-check away” from disaster, the study recommendations do not take into account who’s going to keep the lights on or food on the table. Reflect upon the learning material for this week, other people you may know and your own personal situation in relationship to money. Consider how an individual’s financial well-being directly affects their ability to receive preventative services, evidenced based care, and their overall health. You may journal in first person and this assignment does not require references as it is your thoughts; however, if you choose to use quotes or citable material, you are expected to follow APA formatting. READ; https://www.marketwatch.com/story/most-americans-are-one-medical-emergency-away-from-financial-disaster-2017-01-12 https://www.cnbc.com/2017/08/24/most-americans-live-paycheck-to-paycheck.html
Project Management, Prioritizing projects, Compare and contrast
Description Conduct research using the CSU Online Library and find at least two articles on prioritizing projects. Compare and contrast the two articles you found and create a three- to four-page Word document (synopsis) in APA format on what you found different about each article. Other items that need to be addressed in your paper include the urgency of each project, the cost of delaying the expected benefits from various projects, and practical details concerning the timing.
Construct a professional presentation, integrating key elements of the planned change process, to communicate the capstone project.
Background Information Throughout the previous workshops, each facet of the planned change process has been unpacked, examined, and critically applied to your capstone project. As a nurse leader, whether serving at the bedside or in administration, education, or another context, identifying key concepts and communicating them in a succinct and clear manner is an essential skill. Toward that end, in Workshop Seven you will integrate all elements of the capstone project as you create a visual presentation to communicate your work. As you craft your assignment, remember that the characteristics of an effective and professional visual presentation differ from those of a written paper. When developing a presentation, the challenge lies in pulling out (or distilling) the key elements and developing a creative means to communicate the essence of your work. Resist including lengthy narrative passages and extraneous details. Focus on succinct, clear, bulleted phrases to communicate the essence of your work. Instead of giving extensive lists of activities, for example, deliver a clean, succinct list of critical milestones. You want your presentation to have a professional appearance; you may use motion, images, photos, clip art, or graphics, but only when they truly augment your message. Motion, images, photos, clip art, and graphics are not required, and should not be used in a manner that draws attention away from the content of your presentation. To summarize, this assignment will challenge you to synthesize, distill, integrate, and creatively communicate key elements from each phase of your planned change process. As you move forward, consider innovative ways to condense and concisely deliver information and facts. Finally, remember to incorporate the characteristics of professional, effective visual presentations as you construct this culminating assignment in your baccalaureate nursing coursework. Instructions Review the rubric to make sure you understand the criteria for earning your grade. Prepare a PowerPoint presentation (20-slide maximum, not counting title slide and reference slide) that integrates each aspect of the capstone project. Your presentation should include: Statement of the problem or need addressed by the capstone project Background of the problem or need (data supporting the problem within the organization; literature substantiating the problem/initiative) Environmental context impacting the capstone project (SWOT, stakeholders, influencing factors, financial considerations) Capstone project outcome statement Activities with timeline for completion Evaluation of outcome achievement (or, if not yet completed, the evaluation method to measure outcome achievement) Impact and value of your capstone project on the organization Sustainability of your endeavor Cite a minimum of four current, scholarly sources to substantiate the problem and capstone project initiative.
